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Chick-fil-A launched an investigation into “suspicious activity”

American fast food restaurant chain Chick-fil-A informed its customers of having launched an investigation into “suspicious activity.”

Chick-fil-A is an American fast food restaurant chain, it is the country’s largest which specializes in chicken sandwiches.

The company informed its customers of having launched an investigation into “suspicious activity on some customer accounts.”

“We are investigating suspicious activity on some customer accounts,” reads a statement from the company. “While we are still investigating how certain customers became subject to this fraudulent activity, we have already taken precautions to further secure the affected member accounts and are continuing to review the situation and enhance our security protocols where appropriate.”

Chick-Fil-A has suspended the creation of new accounts and is prohibiting the use of disposable email addresses.

The first week of 2023…

“I took a break from my class at @SUNYPolyInst and ordered @ChickfilA and got their email warning so I checked my messages on my @ATT phone and found out my number might be compromised and my @ConsulateHealth provider was hacked.”

a New Yorker @nytimes

— Dominic Alvieri (@AlvieriD) January 7, 2023

Chick-fil-A compromised? I just got this email.

— Jeff Geerling (@geerlingguy) January 6, 2023

Customers are recommended to Immediately reset their Chick-fil-A One account password. The company also recommends using a unique, complex password that is not associated with any of the users’ other online accounts. This password should be one that is unique to your Chick-fil-A One account. 

The company also recommends users of removing any stored payment methods (e.g. credit or debit cards) from their Chick-fil-A One account.


According to BleepingComputer, threat actors are selling some of the stolen accounts for $2 to $200, depending on the account balance, linked payment method, or Chick-fil-A One points (rewards points) balance.

Some customers reported on social media that their accounts have been hacked.

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Pierluigi Paganini

(SecurityAffairs – hacking, food)

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